[US-HQ] Global CX Continuous Improvement Manager
HelloFresh · New York, NY, United States; Newark, NJ, United States
Posted 13 days ago
or apply directly on HelloFresh's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 13 days HelloFresh's roles stay open a median of 34 days
- Reposted
- No
- Salary listed
- No 0% of HelloFresh's roles list one
- Ghost-job risk at HelloFresh
- high 165 stale, 28 reposted of 464 open
- Hiring momentum
- 710 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from HelloFresh's own greenhouse board since 2026-08-03. Full hiring picture for HelloFresh.
About this role
HelloFresh is seeking a Senior Manager for CX Continuous Improvement to enhance customer experience by identifying and addressing pain points across various functions such as product, operations, and marketing. The role involves managing a backlog of improvement initiatives, translating customer issues into actionable requirements, and ensuring that changes are operationalized effectively. The manager will also analyze customer feedback and work globally while considering local nuances to drive systemic improvements.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of HelloFresh as an employer.
What you need
- 4–6 years in CX, product operations, or a cross-functional role
- Experience managing a project backlog
- Strong communicator across functions
- Self-sufficient with data
- Fluent in English
Nice to have
- Experience with contact center tooling
- Background in subscription, e-commerce, or food manufacturing
- Additional European language
What you get
- Competitive salary
- 401k with company match that vests immediately upon participation
- Generous PTO, including sabbatical and parental leave of up to 16 weeks
- Comprehensive health and wellness benefits with options at $0 monthly
- Tuition reimbursement for continuing education after 2 years of service
- Up to 85% discount on subscriptions to HelloFresh meal plans
Worth weighing
- No salary listed in the main text, only a pay range for New York
- Role involves significant cross-functional collaboration, which may require strong interpersonal skills
- Experience with ambiguous problems is necessary, indicating a potentially dynamic work environment
Summarised from HelloFresh's posting. Read the full original.
Listed by HelloFresh on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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