PitchMeAI Jobs
HelloFresh

Second Line Support Agent (f/m/x)

HelloFresh · Amsterdam, North Holland, Netherlands

Posted 29 days ago

or apply directly on HelloFresh's site. We never take the application ourselves.

Is this posting real?

This role has been open
29 days
HelloFresh's roles stay open a median of 34 days
Reposted
No
Salary listed
No
0% of HelloFresh's roles list one
Ghost-job risk at HelloFresh
high
165 stale, 28 reposted of 464 open
Hiring momentum
710 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from HelloFresh's own greenhouse board since 2026-08-03. Full hiring picture for HelloFresh.

About this role

As a Second Line Support Agent at HelloFresh, you will handle complex customer issues that first-line support cannot resolve, including food safety incidents and escalated complaints. Your role involves proactive outreach to affected customers, managing social media interactions, and collaborating with various internal teams to ensure effective case resolution. You will also be responsible for maintaining HelloFresh's public image on review platforms and social media.

Our read on this posting3.4out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of HelloFresh as an employer.

What you need

  • Native Dutch speaker
  • Experience in a customer-facing role, ideally including complaint handling or escalation management
  • Strong written communication skills
  • Ability to manage multiple cases and channels simultaneously
  • Calm and empathetic approach to sensitive situations
  • Sound judgment for issue resolution and escalation

What you get

  • 20% off HelloFresh and 40% off Factor_ subscriptions
  • Access to discounts on brands like Nike, Bol.com, and IKEA
  • HelloFresh laptop and €250 home office setup budget
  • Contribution to the Bedrijfspensioenfonds Levensmiddelen pension scheme
  • Discounts on ClassPass and gym memberships
  • Free bootcamp classes in Amsterdam

Worth weighing

  • Shifts typically run on weekends and evenings, which may affect work-life balance
  • Role involves handling sensitive and high-pressure situations
  • No specific salary information provided

Summarised from HelloFresh's posting. Read the full original.

Listed by HelloFresh on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at HelloFresh

All 464 open roles at HelloFresh →

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