or apply directly on HelloFresh's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 8 days HelloFresh's roles stay open a median of 34 days
- Reposted
- No
- Salary listed
- No 0% of HelloFresh's roles list one
- Ghost-job risk at HelloFresh
- high 165 stale, 28 reposted of 464 open
- Hiring momentum
- 710 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from HelloFresh's own greenhouse board since 2026-08-03. Full hiring picture for HelloFresh.
About this role
As an IT Manager for Customer Care at HelloConnect, you will manage and optimize technologies that enhance customer service operations. Your responsibilities include overseeing telephony systems, providing technical leadership, managing incidents and user access, ensuring security compliance, and implementing AI and automation solutions. You will collaborate with various stakeholders to drive improvements and maintain operational readiness in a 24/7 environment.
- benefits
- 3/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of HelloFresh as an employer.
What you need
- 5+ years of total IT experience across Technical Operations, Systems Administration, Application Management, IT Engineering, or comparable technical roles.
- Experience engineering or administering Customer Care technologies, including CCaaS and SaaS platforms, identity and access management, and authentication.
- Excellent written and spoken English communication skills.
- Technical leadership skills to provide direction and make informed decisions.
- Ability to independently investigate and resolve complex technical issues.
- Experience with APIs, webhooks, integrations, scripting, workflow automation, AI, and low-code platforms.
Nice to have
- Genesys Cloud CX experience is preferred, but candidates without it must be willing to learn and pursue relevant certifications.
- Familiarity with Jira, Confluence, or equivalent ticketing and knowledge management tools.
What you get
- Competitive Compensation with Long Service Benefits (anniversary bonus).
- Wellness & Perks including mental health support, HMO medical coverage, generous leave benefits, and life insurance.
- Growth Opportunities with an annual learning & development budget and access to the 360 Learning platform.
- Dynamic Environment in a rapidly growing global Business Process Outsourcing company.
- Work-Life Balance with a supportive environment prioritizing well-being and personal time.
Worth weighing
- No specific salary listed in the posting.
- The role requires a strong commitment to learning new technologies, particularly Genesys Cloud CX for those without prior experience.
- The job involves managing a variety of technologies and platforms, which may require adaptability and continuous improvement efforts.
Summarised from HelloFresh's posting. Read the full original.
Listed by HelloFresh on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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