or apply directly on HelloFresh's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 27 days HelloFresh's roles stay open a median of 34 days
- Reposted
- No
- Salary listed
- No 0% of HelloFresh's roles list one
- Ghost-job risk at HelloFresh
- high 165 stale, 28 reposted of 464 open
- Hiring momentum
- 710 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from HelloFresh's own greenhouse board since 2026-08-03. Full hiring picture for HelloFresh.
About this role
As a Customer Care Specialist at HelloConnect, you will manage live chat support for customers, addressing inquiries related to general issues, billing, and the switching process. Your role involves quickly resolving customer issues while ensuring satisfaction and operational efficiency, and collaborating with support teams for complex cases. You will also develop a deep understanding of the industry products to enhance customer interactions.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of HelloFresh as an employer.
What you need
- Experience in customer service, ideally in live chat support
- Experience working with Intercom
- Excellent English skills at C1 level (for English-speaking agents)
- Excellent German and English skills at C1 level (for German-speaking agents)
- Ability to work quickly and efficiently, handling multiple chats at once
- Proactive, structured, and solution-oriented approach
Nice to have
- Initial experience in the industry
What you get
- Competitive Compensation: Beyond the standard package plus language premium
- Wellness & Perks: Mental health support, HMO medical coverage, and generous leave benefits
- Growth Opportunities: Annual learning & development budget and access to the 360 Learning platform
- Dynamic Environment: Collaboration with a diverse community across multiple continents
- Work-Life Balance: Supportive environment prioritizing well-being and personal time
Worth weighing
- 6-month project role with a possible extension
- Work from home with requirement to visit the office for equipment pickup
Summarised from HelloFresh's posting. Read the full original.
Listed by HelloFresh on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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