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HelloFresh

Associate Director, Customer Compensation & Policy

HelloFresh · Toronto, Ontario, Canada

Posted 13 days ago

or apply directly on HelloFresh's site. We never take the application ourselves.

Is this posting real?

This role has been open
13 days
HelloFresh's roles stay open a median of 34 days
Reposted
No
Salary listed
No
0% of HelloFresh's roles list one
Ghost-job risk at HelloFresh
high
165 stale, 28 reposted of 464 open
Hiring momentum
710 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from HelloFresh's own greenhouse board since 2026-08-03. Full hiring picture for HelloFresh.

About this role

The Associate Director, Customer Compensation & Policy at HelloFresh will lead the global strategy and governance for customer compensation across all markets. This role involves designing a compensation engine, conducting behavioral experiments, managing financial stewardship, and ensuring effective fraud policy governance. The candidate will collaborate with cross-functional teams to influence and drive policy adoption while maintaining a focus on customer trust and operational efficiency.

Our read on this posting3.6out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of HelloFresh as an employer.

What you need

  • MBA or equivalent postgraduate qualification
  • Undergraduate degree in Economics, Business, Engineering, or a quantitative discipline
  • 8–12 years of progressive experience in customer strategy, pricing, operations, or a directly adjacent domain
  • Demonstrated track record of owning a financially significant operational lever
  • Prior experience leading and developing teams
  • Advanced proficiency in SQL and data analysis

Nice to have

  • Background in subscription commerce, logistics, or consumer-facing operations
  • Familiarity with the economics of customer recovery in high-volume, low-margin environments

What you get

  • 75% discount on weekly HelloFresh and Chefs Plate meal kits
  • 50% off weekly Factor meal box
  • Health & Dental benefits from day 1
  • Health Spending Account
  • Unlimited access to the Headspace app
  • 25% discount on GoodLife fitness memberships

Worth weighing

  • No specific mention of team size or direct reports
  • Role involves significant cross-functional influence without formal authority
  • High level of responsibility for financial outcomes and customer trust management

Summarised from HelloFresh's posting. Read the full original.

Listed by HelloFresh on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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