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HelloFresh

Associate Director, Customer Compensation & Policy

HelloFresh · Berlin, Berlin, Germany

Posted 14 days ago

or apply directly on HelloFresh's site. We never take the application ourselves.

Is this posting real?

This role has been open
14 days
HelloFresh's roles stay open a median of 34 days
Reposted
No
Salary listed
No
0% of HelloFresh's roles list one
Ghost-job risk at HelloFresh
high
165 stale, 28 reposted of 464 open
Hiring momentum
710 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from HelloFresh's own greenhouse board since 2026-08-03. Full hiring picture for HelloFresh.

About this role

The Associate Director, Customer Compensation & Policy at HelloFresh is responsible for developing and implementing the global strategy for customer compensation across all markets and brands. This role involves designing a compensation engine, leading experimentation in compensation strategies, managing financial stewardship, and ensuring governance against fraud and abuse. The position requires strong cross-functional leadership to drive policy adoption and accountability within the organization.

Our read on this posting3.6out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of HelloFresh as an employer.

What you need

  • MBA or equivalent postgraduate qualification
  • Undergraduate degree in Economics, Business, Engineering, or a quantitative discipline
  • 8–12 years of progressive experience in customer strategy, pricing, operations, or a directly adjacent domain
  • Demonstrated track record of owning a financially significant operational lever
  • Prior experience leading and developing teams
  • Advanced proficiency in SQL and data analysis

Nice to have

  • Background in subscription commerce, logistics, or consumer-facing operations
  • Familiarity with the economics of customer recovery in high-volume, low-margin environments

What you get

  • Modern and comfortable working space with great co-workers in Berlin-Kreuzberg
  • Discount for HelloFresh boxes and Convini products
  • Development possibilities along with internal trainings and a yearly Learning & Development budget
  • Flexible working hours including Work From Home/Work from Abroad/Sabbatical Policy, as well as a home office set up budget
  • Extensive Onboarding and Buddy Program
  • Social events including team events, Friday beers, company runs, book club, etc.

Worth weighing

  • Role involves significant cross-functional influence without formal authority over most stakeholders
  • High level of responsibility in managing customer compensation strategy
  • Requires strong analytical and strategic judgment skills
  • Position may involve navigating complex organizational dynamics

Summarised from HelloFresh's posting. Read the full original.

Listed by HelloFresh on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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