or apply directly on HealthJoy's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 9 days HealthJoy's roles stay open a median of 43 days
- Reposted
- No
- Salary listed
- No 29% of HealthJoy's roles list one
- Ghost-job risk at HealthJoy
- moderate 2 stale, 0 reposted of 7 open
- Hiring momentum
- 10 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from HealthJoy's own greenhouse board since 2026-08-03. Full hiring picture for HealthJoy.
About this role
The Customer Support Specialist role involves assisting members with inquiries about their healthcare benefits, utilizing automation tools for efficient resolutions, and managing priorities based on urgency. The position requires proactive communication with both members and team leadership, as well as conducting outreach to healthcare providers. The specialist is expected to deliver high-quality customer service while meeting performance targets and contributing to process improvements.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of HealthJoy as an employer.
What you need
- Upper-Intermediate+ English (B2/C1) proficiency
- Exceptional written and verbal communication skills
- Strong self-management skills
- Resourceful problem-solving abilities
- Ability to quickly absorb complex concepts
- Proficient computer skills and rapid learning curve for software
Nice to have
- Prior customer service or support experience
- Hands-on experience using AI tools (ChatGPT, prompt engineering, or automation tools)
What you get
- 20 paid vacation days per 12-month period
- Paid days for sick leaves
- 100% health insurance coverage for employees
- Option to insure family members at a reduced rate
- Company-sponsored English classes
- Access to a corporate learning platform 'Udemy' for professional development
Worth weighing
- No salary listed
- Role requires high autonomy and self-management
- Fast-paced environment with frequent changes
- Potential for significant compensation growth based on performance
Summarised from HealthJoy's posting. Read the full original.
Listed by HealthJoy on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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