or apply directly on Happy Money's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 22 days Happy Money's roles stay open a median of 37 days
- Reposted
- No
- Salary listed
- No 20% of Happy Money's roles list one
- Ghost-job risk at Happy Money
- high 2 stale, 0 reposted of 5 open
- Hiring momentum
- 5 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Happy Money's own greenhouse board since 2026-08-03. Full hiring picture for Happy Money.
About this role
The Senior Collections Specialist at Happy Money is responsible for managing day-to-day collections activities, including contacting past due customers and negotiating payment plans. This role also involves handling escalated customer situations, providing peer support, and contributing to process documentation and improvements. The ideal candidate will leverage their expertise to enhance team performance and ensure a high-quality customer experience.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Happy Money as an employer.
What you need
- 2+ years of experience in collections, customer operations, or a related field
- Deep understanding of collections processes, strategies, and regulatory considerations
- Demonstrated ability to handle escalated customer situations with professionalism, empathy, and sound judgment
- Detailed communication, writing, and typing skills
- Detail-oriented with a passion for accuracy and process consistency
- Proficient in LoanPro, Genesys, Google Sheets, Confluence, and Jira
Nice to have
- Comfortable providing peer feedback and contributing to the growth and development of teammates
- Proactive problem solver who can pivot quickly to address immediate business needs
What you get
- Generous medical, dental, vision, and HSA options with employer contributions
- Eligible for up to $1200/monthly performance bonus
- 401k Plan with a matching contribution
- Generous PTO including sick leave, vacation, volunteer, and more
- Paid Parental Leave
- Company-paid short & long term disability and life insurance
Worth weighing
- Remote work environment requires self-motivation and discipline
- Performance bonus is contingent on meeting targets
- Schedule may require flexibility and overtime based on business needs
Summarised from Happy Money's posting. Read the full original.
Listed by Happy Money on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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