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Gusto, Inc.

WFM Capacity & Analytics Planner

Gusto, Inc. · Denver, CO - Hybrid; Las Vegas, NV - Remote; Scottsdale, Arizona, United States

Posted about 3 months ago

or apply directly on Gusto, Inc.'s site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Gusto, Inc.'s roles stay open a median of 80 days
Reposted
No
Salary listed
No
49% of Gusto, Inc.'s roles list one
Ghost-job risk at Gusto, Inc.
high
96 stale, 9 reposted of 97 open
Hiring momentum
146 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Gusto, Inc.'s own greenhouse board since 2026-08-03. Full hiring picture for Gusto, Inc..

About this role

In this role, you will be responsible for designing and implementing AI-powered forecasting and capacity planning systems within Gusto's workforce management. Your daily tasks will include analyzing demand shifts, developing capacity plans, and building data pipelines while ensuring compliance with organizational standards. You will also lead cross-functional initiatives, monitor real-time operations, and facilitate stakeholder meetings to enhance workforce efficiency and mitigate risks.

Our read on this posting2.2out of 5
benefits
2/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Gusto, Inc. as an employer.

What you need

  • AI fluency required: Demonstrated ability to adopt and operationalize AI tools in a WFM or contact center context
  • Strong analytical and data visualization skills; demonstrated experience building dashboards and interactive reporting tools
  • Excellent judgment, communication, and problem-solving skills
  • Bachelor's degree or equivalent experience
  • 7+ years in a capacity planning and forecasting role
  • Experience building or managing data pipelines that integrate multiple WFM data sources

Nice to have

  • Familiarity with COPC, ICMI, and/or SWPP standards
  • Experience with BPOs
  • Familiarity with AI governance concepts including model monitoring, validation, and responsible AI practices

What you get

  • Competitive base pay
  • Benefits
  • Equity (RSUs)

Worth weighing

  • No specific salary figure mentioned for the role outside the range provided
  • The role requires active engagement with AI tools, which may require ongoing learning and adaptation
  • On-call PagerDuty rotation may involve off-hours work

Summarised from Gusto, Inc.'s posting. Read the full original.

Listed by Gusto, Inc. on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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