Relationship Manager, CX
Gusto, Inc. · Chicago, IL - Remote; Denver, CO - Hybrid
Posted 27 days ago · $68,570 - $84,000
or apply directly on Gusto, Inc.'s site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 27 days Gusto, Inc.'s roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- Yes 49% of Gusto, Inc.'s roles list one
- Ghost-job risk at Gusto, Inc.
- high 45 stale, 9 reposted of 97 open
- Hiring momentum
- 146 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Gusto, Inc.'s own greenhouse board since 2026-08-03. Full hiring picture for Gusto, Inc..
About this role
As a Relationship Manager at Gusto, you'll be the primary contact for B2B/SMB customers, addressing complex inquiries and ensuring exceptional service. Your role will involve proactive outreach, collaboration with cross-functional teams, and translating customer feedback into actionable insights. You'll also analyze client data to improve outcomes and maintain accurate records of customer interactions.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Gusto, Inc. as an employer.
What you need
- 3+ years of experience in customer service or contact center environments, preferably in B2B SaaS
- 3+ years in a full-time customer support or customer care role, preferably managing customer relationships; retirement experience strongly preferred
- Excellent communication skills
- Strong organizational skills
- Customer-first mindset
- Composure under pressure
Nice to have
- Experience in retirement services
What you get
- Competitive base pay
- Benefits
- Equity (RSUs)
Worth weighing
- No specific mention of remote work expectations for all locations
- Salary range provided only for Chicago and Denver, not for other locations
- Emphasis on AI tools usage may require candidates to adapt quickly to new technologies
Summarised from Gusto, Inc.'s posting. Read the full original.
Listed by Gusto, Inc. on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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