or apply directly on Gusto, Inc.'s site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 27 days Gusto, Inc.'s roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- No 49% of Gusto, Inc.'s roles list one
- Ghost-job risk at Gusto, Inc.
- high 45 stale, 9 reposted of 97 open
- Hiring momentum
- 146 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Gusto, Inc.'s own greenhouse board since 2026-08-03. Full hiring picture for Gusto, Inc..
About this role
As a Participant Support Specialist at Gusto, you'll provide Tier 2 support for 401(k) participants and IRA owners, addressing complex inquiries through phone and email. Your role involves collaborating with various teams to improve participant experiences, managing support queues, and identifying trends in customer feedback. You'll need to demonstrate empathy and problem-solving skills while maintaining high-quality service standards.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Gusto, Inc. as an employer.
What you need
- 2+ years of experience in customer care, customer success, relationship management, or FinTech
- Results-driven with strong phone, listening, and writing skills
- Composure under pressure and ability to multitask
- Adaptability in picking up new technologies and assessing situations
- Creative and analytical problem-solving skills
- Strong prioritization and organization skills
Nice to have
- Experience in Benefits, 401(k), Payroll, or HR Tech
What you get
- Competitive base pay
- Benefits
- Equity (RSUs)
Worth weighing
- No specific salary details beyond hourly range provided
- Role requires handling sensitive information and conversations
- Hybrid work model with in-office expectations 2-3 days per week
- Experience with AI tools expected as part of the role
Summarised from Gusto, Inc.'s posting. Read the full original.
Listed by Gusto, Inc. on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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