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Gusto, Inc.

Future Opportunities: Retirement Client Relationship Manager

Gusto, Inc. · Denver, CO, Chicago, IL, Phoenix, AZ, New York

Posted about 3 months ago

or apply directly on Gusto, Inc.'s site. We never take the application ourselves.

Is this posting real?

This role has been open
81 days
Gusto, Inc.'s roles stay open a median of 80 days
Reposted
No
Salary listed
No
49% of Gusto, Inc.'s roles list one
Ghost-job risk at Gusto, Inc.
high
96 stale, 9 reposted of 97 open
Hiring momentum
146 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Gusto, Inc.'s own greenhouse board since 2026-08-03. Full hiring picture for Gusto, Inc..

About this role

As a Retirement Client Relationship Manager at Gusto, you will serve as the primary contact for B2B plan sponsors, managing inquiries and driving customer retention through consultative service. Your role will involve resolving complex issues, collaborating with cross-functional teams, and leveraging AI tools to enhance efficiency. This position is ideal for someone who excels in problem-solving and has a strong analytical mindset, with an emphasis on maintaining high-quality customer relationships.

Our read on this posting2.2out of 5
benefits
2/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Gusto, Inc. as an employer.

What you need

  • 3+ years of experience in customer success, account management, relationship management, or a related client-facing role
  • Demonstrated ability to manage retention conversations and develop creative solutions to keep customers
  • Strong analytical mindset: comfortable interpreting data, identifying trends, and using insights to guide decisions and improve outcomes
  • Excellent written and verbal communication skills, with the ability to convey complex information clearly and empathetically to both customers and internal stakeholders
  • Experience with customer support platforms and CRMs (e.g., Zendesk, Gong, Salesforce) and comfort learning new tools quickly
  • Adaptable and calm under pressure — you adjust to shifting priorities without losing focus on quality or the customer experience

Nice to have

  • Experience in retirement, fintech, or a startup environment
  • Familiarity with 401(k) plans or financial products

What you get

  • Competitive base pay
  • Benefits
  • Equity (RSUs)

Worth weighing

  • Position is for future opportunities starting in 2026, which may lead to uncertainty in immediate job availability
  • Emphasis on AI tools may require candidates to be comfortable with technology and adapting to new tools
  • Hybrid work model requires in-office presence 2-3 days per week for employees in specific locations

Summarised from Gusto, Inc.'s posting. Read the full original.

Listed by Gusto, Inc. on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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