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Gusto, Inc.

Customer Support Specialist, Health Insurance Benefits

Gusto, Inc. · Denver, CO - Hybrid

Posted about 2 months ago · Previously reposted

or apply directly on Gusto, Inc.'s site. We never take the application ourselves.

Is this posting real?

This role has been open
54 days
Gusto, Inc.'s roles stay open a median of 54 days
Reposted
Yes
taken down and listed again at least once
Salary listed
No
49% of Gusto, Inc.'s roles list one
Ghost-job risk at Gusto, Inc.
high
59 stale, 9 reposted of 97 open
Hiring momentum
146 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-27

Measured from postings appearing on and disappearing from Gusto, Inc.'s own greenhouse board since 2026-08-03. Full hiring picture for Gusto, Inc..

About this role

As a Customer Experience Specialist at Gusto, you will engage with customers primarily through phone, email, and chat to resolve complex inquiries related to health insurance benefits. Your role will involve taking ownership of customer interactions, ensuring timely updates and resolutions, and collaborating with team members to influence product development. You will also be responsible for staying informed about product updates and maintaining high standards of customer service during peak periods.

Our read on this posting2.0out of 5
benefits
2/5
freshness
1/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Gusto, Inc. as an employer.

What you need

  • Minimum 2+ years of experience in call center, technology, retail, or hospitality
  • At least 1-year experience in a customer-facing benefits role with a Broker, Carrier, or Benefits provider
  • Comfortable working with multiple technologies in a digital-first environment
  • Strong problem-solving skills and ability to manage stress effectively
  • Excellent written and verbal communication skills

Nice to have

  • 2 years experience in the Benefit space
  • Experience with tools such as Salesforce, Slack, Confluence, and NICE Workstation

What you get

  • Competitive base pay
  • Equity (RSUs)
  • Ongoing learning and development resources
  • Flexible work environment with hybrid options

Worth weighing

  • No specific mention of career advancement opportunities
  • Role requires flexibility during peak periods with additional weekend overtime
  • Work primarily in a call center environment may not appeal to all candidates

Summarised from Gusto, Inc.'s posting. Read the full original.

Listed by Gusto, Inc. on their greenhouse job board, last confirmed open on 2026-09-27. PitchMeAI is not the employer.

More roles at Gusto, Inc.

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