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Gusto, Inc.

Account Coordinator (Retirement Sponsor Support)

Gusto, Inc. · Denver, CO - Hybrid; Phoenix, AZ - Remote

Posted about 2 months ago

or apply directly on Gusto, Inc.'s site. We never take the application ourselves.

Is this posting real?

This role has been open
63 days
Gusto, Inc.'s roles stay open a median of 80 days
Reposted
No
Salary listed
No
49% of Gusto, Inc.'s roles list one
Ghost-job risk at Gusto, Inc.
high
96 stale, 9 reposted of 97 open
Hiring momentum
146 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Gusto, Inc.'s own greenhouse board since 2026-08-03. Full hiring picture for Gusto, Inc..

About this role

As an Account Coordinator at Gusto, you will serve as the first point of contact for B2B customers, providing exceptional service via phone and email. Your role involves managing customer inquiries, collaborating with internal teams to improve the customer experience, and identifying trends to enhance product offerings. You will also leverage AI tools to streamline processes and ensure customer satisfaction while handling sensitive information with care.

Our read on this posting2.8out of 5
benefits
2/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Gusto, Inc. as an employer.

What you need

  • 2+ years of customer service or contact center experience, preferably in B2B SaaS
  • 2+ years delivering outstanding customer experiences via phone and email
  • Team-first attitude
  • Drive and ownership
  • Problem-solving mindset
  • Composure under pressure

Nice to have

  • Experience in Payroll, Employee Benefits, or HR Tech

What you get

  • Competitive base pay
  • Benefits
  • Equity (RSUs)

Worth weighing

  • No specific mention of career advancement opportunities
  • Role involves handling sensitive information
  • Hybrid work expectations for certain locations

Summarised from Gusto, Inc.'s posting. Read the full original.

Listed by Gusto, Inc. on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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