User Engagement Systems Engineer SME
GRVTY · Aurora, Colorado, United States; Chantilly, Virginia, United States; Colorado Springs, CO; Herndon, Virginia, United States; Sterling, Virginia, United States
Posted 8 days ago · $173,600 – $245,000
or apply directly on GRVTY's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 8 days GRVTY's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- Yes 81% of GRVTY's roles list one
- Ghost-job risk at GRVTY
- low 0 stale, 1 reposted of 231 open
- Hiring momentum
- 301 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from GRVTY's own greenhouse board since 2026-08-03. Full hiring picture for GRVTY.
About this role
As a User Engagement Systems Engineer at GRVTY, you will be responsible for documenting incidents, tracking their status, and managing user expectations regarding system capabilities and timelines. Your role involves developing user guides, facilitating communication between users and customers, and providing informal training to ensure smooth operations during the transition from a legacy system to a modern architecture.
- benefits
- 4/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of GRVTY as an employer.
What you need
- Documenting incidents for operations
- Tracking status of current incidents and providing status to users
- Informing users of development planning, status and deliverers
- Managing user expectations on system capabilities and delivery timelines
- Elucidating system functionality
- Developing system tradecraft and user-guides to support real-world operations
Nice to have
- Experienced liaison between multiple organizations
- Experienced briefing and interfacing with government leadership
- Experienced facilitator of working group
- Excellent communicator, especially with remote teams
- Self-starter and self-advocator
What you get
- Robust health plan including medical, dental, and vision
- Health Savings Account with company contribution
- Annual Paid Time Off and Paid Holidays
- Paid Parental Leave
- 401k with generous company match
- Training and Development Opportunities
Worth weighing
- Pay range is broad ($173,600 – $245,000) and may vary based on multiple factors
- Role involves transitioning from a legacy system, which may include challenges
- Position requires strong communication skills, particularly with remote teams
Summarised from GRVTY's posting. Read the full original.
Listed by GRVTY on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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