or apply directly on GROWE's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 9 days GROWE's roles stay open a median of 36 days
- Reposted
- No
- Salary listed
- No 0% of GROWE's roles list one
- Ghost-job risk at GROWE
- moderate 5 stale, 1 reposted of 21 open
- Hiring momentum
- 39 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from GROWE's own greenhouse board since 2026-08-03. Full hiring picture for GROWE.
About this role
The Customer Support Lead will be responsible for leading and developing a high-performing VIP Customer Support team in the iGaming sector. This role involves defining key performance metrics, maintaining service quality, analyzing data for improvements, and collaborating with various teams to enhance customer experience and operational efficiency.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of GROWE as an employer.
What you need
- 4+ years of experience in Customer Support or similar customer-facing roles
- 1+ year of experience in a Team Lead, Team Manager, or similar leadership position
- Strong analytical mindset and ability to use operational and customer data to drive improvements
- Experience working with customer support performance metrics such as CSAT, FRT, SLA, Quality, AHT, FCR and productivity
- Upper-Intermediate English level (written and spoken) for daily communication within an international team
Nice to have
- Experience working with Product, Operations, CRM or Account Management/VIP teams
- Experience in iGaming, with understanding of the player journey and industry-specific customer needs
Worth weighing
- The role requires strong leadership and people-management skills, which may be challenging for less experienced candidates.
- Experience in iGaming is preferred, which could limit applicants without this background.
Summarised from GROWE's posting. Read the full original.
Listed by GROWE on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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