Goodleap

Customer Care Advisor

Goodleap · West Roseville, CA

Posted 19 days ago

or apply directly on Goodleap's site. We never take the application ourselves.

Is this posting real?

This role has been open
19 days
Goodleap's roles stay open a median of 22 days
Reposted
No
Salary listed
No
39% of Goodleap's roles list one
Ghost-job risk at Goodleap
low
0 stale, 2 reposted of 33 open
Hiring momentum
41 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Goodleap's own lever board since 2026-08-04. Full hiring picture for Goodleap.

About this role

As a Customer Care Advisor at GoodLeap, you will be responsible for reaching out to borrowers after their home solutions project is completed, guiding them through managing their loans. This role involves running outbound call campaigns, enrolling customers in autopay programs, and addressing customer concerns while managing multiple platforms and meeting performance targets.

Our read on this posting2.8out of 5
benefits
2/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Goodleap as an employer.

What you need

  • Strong communication skills
  • Ability to manage multiple platforms simultaneously
  • Experience in consultative customer interactions
  • Ability to handle customer concerns with judgement and documentation
  • Willingness to work towards performance targets

Nice to have

  • Experience in financial products or services
  • Interest in pursuing NMLS license

What you get

  • Compensation of $22/hour
  • Potential bonus opportunities
  • Clear growth path into team lead or specialist roles
  • Structured training from day one

Worth weighing

  • Role involves structured outbound calling, which may not suit everyone
  • Job responsibilities may change at the company's discretion
  • No specific mention of remote work options

Summarised from Goodleap's posting. Read the full original.

Listed by Goodleap on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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