Director Commerce Support

GoDaddy · United States

Posted 19 days ago

or apply directly on GoDaddy's site. We never take the application ourselves.

Is this posting real?

This role has been open: 19 days
Reposted: No
Salary listed: No
Ghost-job risk at GoDaddy: moderate
Hiring momentum: 63 roles opened in the last 90 days
Last confirmed on the employer's board: 2026-09-17

Measured from postings appearing on and disappearing from GoDaddy's own greenhouse board since 2026-08-03. Full hiring picture for GoDaddy.

About this role

The Director of Commerce Support at GoDaddy will lead the strategy for merchant activation, adoption, retention, and support while driving AI-enabled transformation within the Commerce Support organization. This role involves collaborating with various teams to enhance merchant experiences through innovative solutions and operational excellence. The Director will also oversee service delivery and continuous improvement efforts to ensure merchants achieve successful outcomes.

Our read on this posting3.4out of 5

benefits: 5/5
freshness: 4/5
career value: 4/5
role clarity: 4/5
pay transparency: 0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of GoDaddy as an employer.

What you need

8+ years of leadership experience in customer support, customer success, payments, commerce, fintech, or related industries
8+ years experience in payments and SMB commerce, including payment processing and customer-focused commerce solutions
Proven ability to drive customer outcomes across activation, adoption, retention, and growth initiatives
Demonstrated success developing business strategy and leading transformation efforts, delivering measurable organizational impact
Experience implementing AI, automation, digital support, and service modernization capabilities

What you get

Competitive pay
Generous time off
Parental and wellness leave
Healthcare
Retirement savings program
Medical, dental, and vision insurance

Worth weighing

Remote position with occasional office visits for meetings
Role requires managing a P&L and evolving support organizations into profit centers
No specific mention of technology stack or tools used
Position not eligible in certain states (Alaska, Mississippi, North Dakota, Virgin Islands)

Summarised from GoDaddy's posting. Read the full original.

Listed by GoDaddy on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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