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GeneDx

Manager, Enterprise Support & Technology Assets

GeneDx · Gaithersburg, Maryland, United States

Posted 7 days ago

or apply directly on GeneDx's site. We never take the application ourselves.

Is this posting real?

This role has been open
7 days
GeneDx's roles stay open a median of 30 days
Reposted
No
Salary listed
No
0% of GeneDx's roles list one
Ghost-job risk at GeneDx
moderate
9 stale, 0 reposted of 33 open
Hiring momentum
59 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from GeneDx's own greenhouse board since 2026-08-03. Full hiring picture for GeneDx.

About this role

The Manager, Enterprise Support & Technology Assets at GeneDx is responsible for leading the technology support function across the organization, ensuring high-quality service delivery to patients, customers, and staff. This role involves managing a team, overseeing service desk operations, and implementing continuous improvement initiatives, while also handling technology asset management and reporting on performance metrics.

Our read on this posting3.0out of 5
benefits
1/5
freshness
5/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of GeneDx as an employer.

What you need

  • Bachelor’s degree in Information Technology, Computer Science, or a related field
  • Minimum 5 years of experience in IT support or service delivery
  • Minimum 2 years in a formal people leadership role
  • Demonstrated experience leading a service desk or technical support team against defined SLAs
  • Excellent communication skills across both technical and non-technical audiences

Nice to have

  • 7+ years total experience preferred
  • Experience establishing or maturing a knowledge management program
  • Experience managing IT asset management operations across the asset lifecycle preferred
  • Experience leading a 24x7, multi-shift, or follow-the-sun support operation strongly preferred
  • Experience leading a team through organizational change, process consolidation, or merger of support functions preferred

Worth weighing

  • Role requires approximately 80% onsite presence and periodic availability outside standard business hours for escalations and on-call coverage
  • No specific benefits or perks listed in the posting

Summarised from GeneDx's posting. Read the full original.

Listed by GeneDx on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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