PitchMeAI Jobs
Fresh Prints

Customer Support Representative (Remote, Project Based)

Fresh Prints · India, Philippines

Posted 16 days ago · $700-$800

or apply directly on Fresh Prints's site. We never take the application ourselves.

Is this posting real?

This role has been open
16 days
Fresh Prints's roles stay open a median of 37 days
Reposted
No
Salary listed
Yes
22% of Fresh Prints's roles list one
Ghost-job risk at Fresh Prints
high
17 stale, 6 reposted of 41 open
Hiring momentum
72 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Fresh Prints's own greenhouse board since 2026-08-03. Full hiring picture for Fresh Prints.

About this role

As a Customer Support Representative at Frontier, you will provide Tier 1 support to Parkade users during US hours, primarily through email. Your responsibilities include troubleshooting customer issues, assisting users with actions, managing a high volume of inquiries, and ensuring a positive customer experience while adhering to established processes.

Our read on this posting3.6out of 5
benefits
2/5
freshness
4/5
career value
3/5
role clarity
4/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Fresh Prints as an employer.

What you need

  • Previous experience in customer support, customer service, help desk, or a similar role
  • Strong written and verbal English communication skills
  • Strong active listening, critical thinking, and problem-solving skills
  • Comfortable troubleshooting software, application, or user-related issues
  • Ability to manage high-volume customer inquiries without sacrificing quality
  • Ability to multitask, prioritize, and manage time effectively

Nice to have

  • Experience supporting SaaS or mobile/web applications
  • Experience with ticketing or CRM platforms such as Zendesk, Intercom, or similar tools
  • Previous experience in a Tier 1 support environment
  • Experience handling high-volume email support
  • Experience troubleshooting or reproducing software/application issues

What you get

  • Monthly Salary from $700-$800 per month
  • FULLY REMOTE work environment
  • Professional growth and development opportunities
  • High-impact role with meaningful ownership and responsibility

Worth weighing

  • Project-based role expected to run for approximately 1 year, from September 2026 through September 2027
  • Work US hours, including overnight shifts 11PM to 8AM (PST)
  • Weekend availability is required

Summarised from Fresh Prints's posting. Read the full original.

Listed by Fresh Prints on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Fresh Prints

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