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Five9

Workforce Engagement Management (WEM) Platform Engineer

Five9 · Manila, Manila, Philippines (Hybrid)

Posted 23 days ago

or apply directly on Five9's site. We never take the application ourselves.

Is this posting real?

This role has been open
23 days
Five9's roles stay open a median of 45 days
Reposted
No
Salary listed
No
0% of Five9's roles list one
Ghost-job risk at Five9
high
81 stale, 4 reposted of 124 open
Hiring momentum
210 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Five9's own greenhouse board since 2026-08-03. Full hiring picture for Five9.

About this role

As a WEM Platform Engineer at Five9, you will focus on the technical readiness, configuration, and quality assurance testing of Workforce Engagement Management platforms. Your responsibilities will include coordinating migrations, facilitating software deployments, configuring adapters, and ensuring data integrity. You will also engage in cross-functional collaboration and lead knowledge-sharing sessions within the operations team.

Our read on this posting3.6out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Five9 as an employer.

What you need

  • Bachelor’s degree in Computer Science, Information Systems, or a related technical field (or equivalent work experience)
  • 3–5 years of hands-on experience as a Systems Analyst, Technical Support Engineer, or Test Analyst in a Contact Center environment (CCaaS/UCaaS)
  • Proven track record supporting or coordinating WEM platform migrations
  • Strong understanding of database structures, API integrations (e.g., Twilio, Workday), and data mapping protocols
  • Solid background in structured software testing, test case development, and UAT execution
  • Demonstrated ability to troubleshoot complex technical incidents, coordinate with vendor support, and contribute to root-cause analyses

Nice to have

  • Deep technical knowledge of Verint Cloud Services (VCS), Desktop Messaging
  • Verint “Badging” preferred

What you get

  • Company stocks
  • Annual merit increase based on performance
  • 15% night shift differential pay
  • Paid Leave with Cash Conversion
  • HMO with free dependents
  • Retirement Plan

Worth weighing

  • No salary listed
  • Role requires strong coordination and communication skills with both technical and non-technical stakeholders
  • Experience in a Contact Center environment is essential
  • The position involves significant collaboration with vendors and internal teams, which may require flexibility in work hours

Summarised from Five9's posting. Read the full original.

Listed by Five9 on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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