Workforce Engagement Management (WEM) Application Consultant (Verint Speech Analytics)
Five9 · United States (Remote)
Posted 23 days ago
or apply directly on Five9's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 23 days Five9's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Five9's roles list one
- Ghost-job risk at Five9
- high 81 stale, 4 reposted of 124 open
- Hiring momentum
- 210 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Five9's own greenhouse board since 2026-08-03. Full hiring picture for Five9.
About this role
As a Workforce Engagement Management (WEM) Application Consultant specializing in Verint Speech Analytics, you will lead the implementation and optimization of speech and text analytics solutions for clients. Your role involves consulting with contact center leaders to translate complex data into actionable strategies that enhance customer experience and operational efficiency. You will also train clients on utilizing Verint systems and analyze data to identify areas for improvement.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Five9 as an employer.
What you need
- 5+ years of hands-on experience designing and managing speech/interaction analytics in Verint Cloud
- Experience implementing and consulting with customers on Verint’s Speech Analytics and Interactions
- In-depth knowledge of Verint integration architecture
- Experience training customers on Verint’s Speech Analytics and Interactions applications
- Excellent client-facing communication skills
- Consulting background in contact center operations, metrics, and workflows
Nice to have
- Broad range of experience with other Verint WEM applications including Performance Management, AQM, Speech, Text, or Desktop Analytics
- Familiarity/certification in other Verint products
What you get
- Health, dental, and vision coverage beginning on the first day of employment
- Short & Long-Term Disability
- Basic Life Insurance
- 401k saving plan with employer matching
- Access to a mental health support platform
- Generous employee stock purchase plan
Worth weighing
- Role is fully remote for candidates outside a 30-mile radius of an office, hybrid for those within that radius
- No specific salary figure provided, only a range
- Compensation packages based on various factors, which may lead to variability in offers
Summarised from Five9's posting. Read the full original.
Listed by Five9 on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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