or apply directly on Five9's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 23 days Five9's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Five9's roles list one
- Ghost-job risk at Five9
- high 81 stale, 4 reposted of 124 open
- Hiring momentum
- 210 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Five9's own greenhouse board since 2026-08-03. Full hiring picture for Five9.
About this role
As a Speech Analytics Consultant at Five9, you will lead the implementation and optimization of speech and text analytics solutions, primarily using Five9 and Verint platforms. Your role involves collaborating with client leadership to align analytics insights with business objectives, designing and tuning analytics systems, training clients on dashboard interpretation, and analyzing data to enhance customer experience and operational efficiency.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Five9 as an employer.
What you need
- 5+ years of hands-on experience designing and managing speech/interaction analytics in Verint Cloud
- Currently hold or be working towards Verint Accreditation in Speech Analytics
- Previous experience in contact center consulting
- Strong understanding of contact center operations, metrics, and workflows
- Excellent client-facing communication skills
Nice to have
- Experience with other Speech Analytics tools
- Familiarity / certification in other Verint products
What you get
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
Worth weighing
- Remote-first role may require adaptability to different work environments
- Focus on specific platforms (Five9 and Verint) may limit exposure to other technologies
- Client-facing role necessitates strong communication skills and may involve high-pressure situations
Summarised from Five9's posting. Read the full original.
Listed by Five9 on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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