or apply directly on Five9's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 27 days Five9's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Five9's roles list one
- Ghost-job risk at Five9
- high 81 stale, 4 reposted of 124 open
- Hiring momentum
- 210 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Five9's own greenhouse board since 2026-08-03. Full hiring picture for Five9.
About this role
The AI Engineering Manager at Five9 will lead a team focused on building and operating internal AI solutions, spending at least 30% of their time on hands-on project work primarily using Claude technologies. Responsibilities include mentoring engineers, managing performance, ensuring technical excellence, and collaborating with cross-functional teams to deliver effective AI solutions. The role also emphasizes balancing immediate project needs with long-term technical health and fostering professional growth within the team.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Five9 as an employer.
What you need
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
- 8+ years in software or AI engineering, with 2+ years in a leadership role.
- Demonstrated hands-on proficiency building with Claude — Claude Code and/or the Claude API / agent tooling.
- Hands-on cloud-native delivery fundamentals: Git, automated testing, CI / CD, and cloud deployment (Google Cloud preferred).
- Working fluency with infrastructure-as-code (Terraform), containers/orchestration, and MLOps/LLMOps basics.
- Solid understanding of integration patterns, APIs, and data-management practices in cloud-deployed systems.
Nice to have
- Experience with Google Cloud services and infrastructure-as-code / CI-CD delivery pipelines.
- Experience personally building AI / LLM-powered features, agents, or automations in Claude.
- Contact center / CX technology exposure (Five9 or comparable).
- Experience partnering with product, design, or business stakeholders to shape a delivery roadmap.
- Prior experience standing up or scaling an engineering team's practices from an early stage.
Worth weighing
- At least 30% of the role is hands-on project work, which may appeal to candidates looking for direct involvement in technical tasks.
- The role requires balancing immediate project delivery with long-term technical health, which may involve challenging prioritization decisions.
- The focus on Claude technologies may limit exposure to other AI frameworks or platforms.
- The position emphasizes team leadership and mentoring, which is essential for those seeking to grow in management roles.
Summarised from Five9's posting. Read the full original.
Listed by Five9 on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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