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firsthand Health

High Intensity Case Manager (RISE Guide)

firsthand Health · Richmond, VA

Posted 28 days ago

or apply directly on firsthand Health's site. We never take the application ourselves.

Is this posting real?

This role has been open
28 days
firsthand Health's roles stay open a median of 82 days
Reposted
No
Salary listed
No
0% of firsthand Health's roles list one
Ghost-job risk at firsthand Health
high
18 stale, 7 reposted of 26 open
Hiring momentum
42 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-24

Measured from postings appearing on and disappearing from firsthand Health's own greenhouse board since 2026-08-03. Full hiring picture for firsthand Health.

About this role

As a High Intensity Case Manager (RISE Guide) at firsthand, you will support individuals with serious mental illness (SMI) by providing tailored, high-touch care that includes both in-person and virtual interactions. Your role will involve intensive post-discharge management, coordinating treatment plans, navigating systemic barriers, and building trusting relationships with clients to enhance their overall wellness. You will work collaboratively with multidisciplinary teams and may engage in after-hours support for individuals in crisis.

Our read on this posting3.6out of 5
benefits
4/5
freshness
5/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of firsthand Health as an employer.

What you need

  • Lived experience with SMI and/or SUD and recovery
  • Two (2) years demonstrated recovery time from a mental health and/or substance abuse disorder at the date of application
  • Agreement to complete a paid training period prior to serving individuals and pass assessments to move forward
  • Interest in gaining a Community Health Worker (CHW) Credential after hire, or already holds certification
  • Training or experience in de-escalation techniques (e.g., CPI, Mental Health First Aid) or a willingness to be trained in these methods
  • Empathy, compassion, and approachability

Nice to have

  • Certified Case Manager (CCM) Certification
  • Experience with direct in-person engagement for individuals with SMI and SUD
  • Expertise in recovery education and coaching
  • Understanding of whole health and trauma-informed approaches to peer support
  • Familiarity with local community resources, behavioral health systems, and the criminal justice system (e.g., mental health and drug courts)

What you get

  • Base salary
  • Equity
  • Performance bonus potential
  • Comprehensive health, dental, vision, and mental wellness coverage
  • 401(k) with company match
  • 16 weeks of paid parental leave for both parents

Worth weighing

  • No salary listed beyond the hourly pay rate of $26
  • Role involves high-stress situations and requires strong personal boundaries
  • Employment contingent upon medical clearance requirements including vaccinations
  • No sponsorship available for candidates

Summarised from firsthand Health's posting. Read the full original.

Listed by firsthand Health on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

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