or apply directly on FirmPilot's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 20 days FirmPilot's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- Yes 100% of FirmPilot's roles list one
- Ghost-job risk at FirmPilot
- high 5 stale, 0 reposted of 9 open
- Hiring momentum
- 10 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from FirmPilot's own greenhouse board since 2026-08-03. Full hiring picture for FirmPilot.
About this role
As an Implementation Specialist at FirmPilot, you will manage the client onboarding process from post-sale handoff to full deployment and ongoing support. Your responsibilities include coordinating resources, customizing marketing flows, providing technical guidance, and ensuring long-term client success through proactive support. This role requires a service-oriented mindset and the ability to translate technical concepts for clients in the legal sector.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of FirmPilot as an employer.
What you need
- 4+ years of experience in implementation, client onboarding, or technical account management
- Strong organizational skills with the ability to manage multiple client timelines at once
- Comfort working across cross-functional teams, including Engineering, Customer Success, and Product
- Experience with web-based platforms, CRM tools, form builders, analytics tools, or martech systems
- Client-first mindset and a drive to ensure value is delivered beyond onboarding
- Ability to remain composed and solution-oriented under pressure
Nice to have
- Experience with basic HTML, Google Analytics, WordPress, Elementor, and Callrail
- Experience working in a startup or fast-growth SaaS environment
- Understanding of legal services or professional services industries
What you get
- Base salary range of $90,000 to $110,000
- 100% premium cost for employee: health, dental, and vision coverage
- Discretionary paid time off
- 11 holidays observed, and 2 floating holidays
Worth weighing
- Fast-paced startup environment may require adaptability and resilience
- Role involves ongoing support beyond initial onboarding, which may increase workload
- Technical aspects of the role may require continuous learning and adaptation to new tools
Summarised from FirmPilot's posting. Read the full original.
Listed by FirmPilot on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at FirmPilot
- Implementation SpecialistMiami, FL