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Fanatics Betting & Gaming

Manager, Customer Experience

Fanatics Betting & Gaming · Jersey City, NJ, United States

Posted about a month ago

or apply directly on Fanatics Betting & Gaming's site. We never take the application ourselves.

Is this posting real?

This role has been open
42 days
Fanatics Betting & Gaming's roles stay open a median of 64 days
Reposted
No
Salary listed
No
9% of Fanatics Betting & Gaming's roles list one
Ghost-job risk at Fanatics Betting & Gaming
high
60 stale, 6 reposted of 76 open
Hiring momentum
123 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-08

Measured from postings appearing on and disappearing from Fanatics Betting & Gaming's own greenhouse board since 2026-08-03. Full hiring picture for Fanatics Betting & Gaming.

About this role

As a Manager of Customer Experience at Fanatics Betting & Gaming, you will lead a team focused on enhancing the customer experience for sportsbook and casino users. Your role involves managing team leads and agents, analyzing customer data to inform strategies, and collaborating with cross-functional teams to address customer journey gaps. You will also be responsible for developing team members, establishing support policies, and driving operational improvements to ensure high standards of customer care.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Fanatics Betting & Gaming as an employer.

What you need

  • 5+ years of experience in operations, customer experience, strategy, or business operations roles
  • Demonstrated ability to lead large, diverse teams in a fast-paced, technology-driven environment
  • Strong analytical and problem-structuring skills
  • Exceptional communication skills
  • Bachelor’s degree or equivalent experience required

Nice to have

  • Experience in consulting, strategy, business operations, or similar roles that required translating data into business recommendations
  • Experience building, scaling, or optimizing operational teams in a high-growth environment
  • Knowledge of online gaming, sportsbook, payments, or fraud systems
  • Advanced degree

Worth weighing

  • Salary range is $107,000 — $130,000 USD, which may vary based on geographical location
  • Must obtain and maintain required gaming licenses as mandated by state regulatory bodies
  • Role involves occasional travel for conferences and team activities

Summarised from Fanatics Betting & Gaming's posting. Read the full original.

Listed by Fanatics Betting & Gaming on their greenhouse job board, last confirmed open on 2026-10-08. PitchMeAI is not the employer.

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