Senior Customer Support Specialist
Fabric · New York City / Remote
Posted about 2 months ago · $55,000–$78,000
or apply directly on Fabric's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 52 days Fabric's roles stay open a median of 58 days
- Reposted
- No
- Salary listed
- Yes 75% of Fabric's roles list one
- Ghost-job risk at Fabric
- high 3 stale, 0 reposted of 4 open
- Hiring momentum
- 4 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-06
Measured from postings appearing on and disappearing from Fabric's own greenhouse board since 2026-08-03. Full hiring picture for Fabric.
About this role
The Senior Customer Support Specialist will provide support to customers using financial services and a mobile app, focusing initially on custodial investment accounts. Daily tasks include assisting customers via live chat and email, resolving issues, and collaborating with various teams to enhance customer experiences and operational processes.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Fabric as an employer.
What you need
- 5-6 years of customer support experience in a digital environment, preferably through live chat and email
- Strong written and verbal communication skills
- Experience investigating customer issues that require follow-up or coordination across teams
- Strong attention to detail and comfort managing both customer conversations and recurring operational work
- Ability to stay calm, clear, and empathetic during challenging customer interactions
- Comfort working through ambiguity and learning new products, systems, and processes
Nice to have
- 2-3 years of experience in financial services, fintech, banking, investments, insurance, or another regulated industry
- Experience with custodial or investment accounts, payments, identity verification, or account servicing
- Experience using Intercom or a similar customer-support platform
- Experience improving support documentation, workflows, or operational processes
- Familiarity with AI-enabled support or productivity tools
Worth weighing
- Salary range provided is $55,000–$78,000
- Role involves limited phone support, primarily focusing on live chat and email
- Emphasis on collaboration with multiple teams may indicate a dynamic work environment
- Experience in financial services or regulated industries is preferred but not mandatory
Summarised from Fabric's posting. Read the full original.
Listed by Fabric on their greenhouse job board, last confirmed open on 2026-10-06. PitchMeAI is not the employer.
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