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Exiger

Customer Success Manager — Government “At Scale” Programs

Exiger · McLean, Virginia, United States; Richmond, Virginia, United States

Posted about 3 months ago · Previously reposted

or apply directly on Exiger's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Exiger's roles stay open a median of 81 days
Reposted
Yes
taken down and listed again at least once
Salary listed
No
0% of Exiger's roles list one
Ghost-job risk at Exiger
high
48 stale, 1 reposted of 48 open
Hiring momentum
63 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Exiger's own greenhouse board since 2026-08-03. Full hiring picture for Exiger.

About this role

The Customer Success Manager for Government "At Scale" Programs at Exiger will manage a large portfolio of government customers, focusing on driving adoption and outcomes through structured programs and scalable engagement strategies. Responsibilities include developing onboarding materials, facilitating customer training, and implementing proactive engagement initiatives to enhance customer experience and retention. This role balances customer interaction with operational execution in a fast-paced SaaS environment.

Our read on this posting2.6out of 5
benefits
4/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Exiger as an employer.

What you need

  • 3–5 years of experience in Customer Success, Account Management, Program Management, Consulting, or related customer-facing roles
  • Experience supporting government or public sector customers
  • Experience managing multiple customer accounts simultaneously in a SaaS, GovTech, or technology-driven environment
  • Strong written communication skills with the ability to create clear, customer-friendly enablement and training materials
  • Demonstrated ability to work independently, prioritize effectively, and operate in a fast-paced environment
  • Strong organizational and operational execution skills

Nice to have

  • Experience with government customers within the Federal Civilian, Defense, and related public sector agencies
  • Familiarity with SaaS platforms, customer lifecycle management, and scaled Customer Success models
  • Experience creating customer education, onboarding, or self-service enablement content
  • Exposure to supply chain risk, compliance, cybersecurity, or government contracting environments
  • Bachelor’s degree

What you get

  • Discretionary Time Off (no maximum)
  • Industry-leading health, vision, and dental benefits
  • Competitive compensation
  • 16 weeks fully paid parental leave
  • Flexible hybrid work environment
  • Wellness stipends and programming

Worth weighing

  • Role involves managing a high-volume portfolio which may require strong multitasking skills
  • Focus on structured programs and scalable strategies may limit individual customer engagement opportunities
  • Experience in a fast-paced SaaS environment is crucial, which may not suit everyone

Summarised from Exiger's posting. Read the full original.

Listed by Exiger on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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