or apply directly on Ethos's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 0 days Ethos's roles stay open a median of 1 days
- Reposted
- No
- Salary listed
- Yes 100% of Ethos's roles list one
- Ghost-job risk at Ethos
- low 0 stale, 0 reposted of 1 open
- Hiring momentum
- 1 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-30
Measured from postings appearing on and disappearing from Ethos's own greenhouse board since 2026-08-03. Full hiring picture for Ethos.
About this role
The Senior Mission Success Manager will oversee the customer lifecycle for a key portfolio, focusing on onboarding, implementation, and ongoing support to ensure measurable readiness outcomes. This role involves building relationships with military leaders, analyzing customer engagement data, and mentoring other team members. The position requires a proactive approach to managing customer success and addressing challenges within the Department of the Navy (DoW).
- benefits
- 3/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Ethos as an employer.
What you need
- 5+ years of experience in Customer Success, account management, or solutions engineering in a SaaS environment
- Proven track record owning enterprise SaaS implementations, renewals, and expansions for a portfolio of strategic accounts
- Experience working for or with the DoW, including navigating command hierarchy and multiple levels of stakeholders
- Must be authorized to work in the U.S. as a U.S. citizen
- Strong communication skills and technical aptitude, with a track record of creating and delivering presentations to senior DoW stakeholders
- Experience analyzing data, trends, and client information to identify product/service growth opportunities
Nice to have
- BS/BA degree from a 4-year college or university
- Active or former security clearance
- Experience working with DevSecOps partners and deploying software in secure or classified DoW environments
- Experience mentoring or coaching Customer Success or Mission Success team members
What you get
- Competitive base salary based on location and experience with significant equity upside
- Base salary range $100,000-$150,000 + variable compensation
- Subsidized health insurance
- 401(k)
- Life insurance
- Cell phone stipend
Worth weighing
- Up to 30% travel required
- Role involves managing multiple customers at different stages of their rollouts
- No specific mention of a formal training program for new hires
- The position is fully remote, which may affect team dynamics
Summarised from Ethos's posting. Read the full original.
Listed by Ethos on their greenhouse job board, last confirmed open on 2026-10-30. PitchMeAI is not the employer.