or apply directly on Eqbank's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 20 days Eqbank's roles stay open a median of 42 days
- Reposted
- No
- Salary listed
- No 0% of Eqbank's roles list one
- Ghost-job risk at Eqbank
- low 0 stale, 1 reposted of 69 open
- Hiring momentum
- 118 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Eqbank's own lever board since 2026-08-04. Full hiring picture for Eqbank.
About this role
The Manager, Customer Service Channels will focus on enhancing the customer experience through Chatbot and IVR Channels, collaborating with IT, Operations, Customer Service, and Product teams. This role involves driving strategic enhancements and executing high-impact projects to align with organizational goals while working in a hybrid environment.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Eqbank as an employer.
What you need
- Experience in customer service management
- Ability to work cross-functionally with various teams
- Strong project management skills
- Proven track record of delivering user-friendly customer experiences
What you get
- Competitive discretionary bonus
- Market leading RRSP match program
- Medical, dental, vision, life, and disability benefits
- Employee Share Purchase Plan
- Maternity/Parental top-up
- Generous vacation policy and personal days
Worth weighing
- Position is a contract role for 18 months
- Hybrid work model with in-office requirements
- AI is used in the recruitment process
- Background checks are required for candidates
Summarised from Eqbank's posting. Read the full original.
Listed by Eqbank on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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