Principal Technical Support Analyst
Elite Technology · London, England, United Kingdom
Posted 28 days ago
or apply directly on Elite Technology's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 28 days Elite Technology's roles stay open a median of 24 days
- Reposted
- No
- Salary listed
- No 88% of Elite Technology's roles list one
- Ghost-job risk at Elite Technology
- moderate 2 stale, 0 reposted of 8 open
- Hiring momentum
- 15 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Elite Technology's own greenhouse board since 2026-08-03. Full hiring picture for Elite Technology.
About this role
The Principal Technical Support Analyst will lead a Tier 2 technical support team, focusing on diagnosing and resolving complex issues related to cloud services, APIs, and the SaaS platform. This role involves direct communication with senior customer stakeholders during high-visibility incidents, partnering with engineering and product teams to improve support processes, and driving problem management initiatives.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Elite Technology as an employer.
What you need
- Bachelor's Degree in Computer Science, Information Technology, Information Systems, Engineering, or a related technical field, or equivalent education and practical experience
- 5+ years in SaaS technical support, operations, or escalations engineering
- 2+ years managing technical support or incident-response teams
- Extensive experience speaking directly with CIOs, CTOs, senior business leaders, and enterprise architects
- Strong technical troubleshooting skills across cloud platforms, APIs, and observability tools
- Experience guiding customers through incidents with empathy, clarity, and confidence
What you get
- Competitive Compensation Package
- Comprehensive Healthcare Coverage (Health, Dental, Vision)
- Retirement Savings Plan with an Employer Contribution
- Professional Development Opportunities
- Tuition Reimbursement
- Parental Leave
Worth weighing
- No salary listed
- Role involves significant customer interaction and high-pressure situations
- Position requires presence in the UK Time Zone (GMT/BST)
- No sponsorship for employment is offered
Summarised from Elite Technology's posting. Read the full original.
Listed by Elite Technology on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Elite Technology
- Customer Success ManagerUS - Remote
- Group Product Manager, FinancialsUS - Remote
- Technical Sales EngineerUS - Remote
- Director, Platform and Intelligence Value StreamUS - Remote