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Easyship

Technical Support Specialist

Easyship · Bangalore,India

Posted about 3 months ago

or apply directly on Easyship's site. We never take the application ourselves.

Is this posting real?

This role has been open
82 days
Easyship's roles stay open a median of 82 days
Reposted
No
Salary listed
No
4% of Easyship's roles list one
Ghost-job risk at Easyship
high
28 stale, 0 reposted of 28 open
Hiring momentum
30 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-24

Measured from postings appearing on and disappearing from Easyship's own greenhouse board since 2026-08-03. Full hiring picture for Easyship.

About this role

As a Technical Support Specialist at Easyship, you will provide expert-level support to clients, managing complex issues from initial response to resolution. Your role will involve technical investigation, API troubleshooting, and maintaining communication with clients and internal teams. You will also document processes and collaborate with the support team on shipment-related issues, ensuring a high level of service and client satisfaction.

Our read on this posting2.6out of 5
benefits
3/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Easyship as an employer.

What you need

  • In-depth understanding of RESTful APIs and ability to read and manipulate JSON requests/responses
  • Operational fluency in Zendesk and JIRA or similar service management tools
  • Exceptional written and verbal English communication skills
  • Logical problem-solving mindset
  • Resilience in a fast-paced, rotational shift environment

Nice to have

  • Bachelor’s degree in Computer Science, Engineering, or a related technical field
  • Prior experience in SaaS or E-commerce logistics support

What you get

  • Generous remuneration and stock units
  • Comprehensive health coverage
  • Reimbursement for gym and wellness expenses
  • Zomato digital meal credits and pantry snacks
  • Work from Anywhere for 4 weeks in a year
  • Generous vacation policy, plus duvet days and mental health days

Worth weighing

  • Role requires working US hours (10:00 PM–7:00 AM IST)
  • Position involves high-severity incident management under pressure
  • Fast-paced environment may not suit everyone

Summarised from Easyship's posting. Read the full original.

Listed by Easyship on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

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