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Dotmatics

Director, Professional Services (North America) | Luma

Dotmatics · Remote - USA

Posted about 2 months ago

or apply directly on Dotmatics's site. We never take the application ourselves.

Is this posting real?

This role has been open
73 days
Dotmatics's roles stay open a median of 73 days
Reposted
No
Salary listed
No
0% of Dotmatics's roles list one
Ghost-job risk at Dotmatics
high
27 stale, 0 reposted of 32 open
Hiring momentum
49 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-24

Measured from postings appearing on and disappearing from Dotmatics's own greenhouse board since 2026-08-03. Full hiring picture for Dotmatics.

About this role

The Director of Professional Services for North America at Dotmatics will lead the regional delivery organization, focusing on driving excellence in the delivery of scientific software solutions. This role involves managing a team, overseeing commercial performance, ensuring customer success, and collaborating across various departments to enhance service delivery and operational efficiency.

Our read on this posting2.4out of 5
benefits
3/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Dotmatics as an employer.

What you need

  • Significant leadership experience within Professional Services, consulting or enterprise software delivery
  • Experience leading managers and building high performing regional organisations
  • Ownership of commercial metrics including revenue, utilisation, margin, forecasting and capacity planning
  • Experience leading complex customer implementations and executive governance
  • Strong understanding of Statements of Work, project governance, scope management and change control
  • Experience working closely with Sales, PreSales, Support, Product, Customer Success and Finance

Nice to have

  • Scientific software, R&D informatics, ELN, LIMS, SDMS, laboratory orchestration/automation or scientific workflow platforms
  • Life sciences, biotechnology, pharmaceutical or chemicals industries
  • Enterprise SaaS, cloud platforms or digital transformation programmes
  • Partner-led delivery or systems integrators
  • PSA, CRM and project governance platforms such as OpenAir, Salesforce or Jira

What you get

  • Medical, Dental, Vision, Insurance
  • Health Spending Accounts
  • Wellness Benefits (Mental Health Apps and Fitness Perks)
  • Company-paid Life and Disability Insurance
  • 401k Retirement Plan (with 4% company match; immediate vesting)
  • Flexible Time off Plan (for US exempt employees)

Worth weighing

  • No specific details on the size of the team being managed
  • The role involves significant responsibility for commercial performance and customer governance
  • The position is remote, which may affect team dynamics and collaboration
  • The salary range is provided but may vary based on skills and experience

Summarised from Dotmatics's posting. Read the full original.

Listed by Dotmatics on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

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