or apply directly on DigiCert's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 26 days DigiCert's roles stay open a median of 32 days
- Reposted
- No
- Salary listed
- No 1% of DigiCert's roles list one
- Ghost-job risk at DigiCert
- high 25 stale, 2 reposted of 68 open
- Hiring momentum
- 112 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from DigiCert's own greenhouse board since 2026-08-03. Full hiring picture for DigiCert.
About this role
As a Customer Success Manager at DigiCert, you will manage relationships with some of the company's largest Enterprise PKI, IoT, and TLS clients. Your role involves understanding client business objectives, recommending security solutions, and ensuring high levels of customer satisfaction through proactive communication and collaboration with internal teams. You will also handle service renewals, monitor client needs, and provide expert escalation management for technical issues.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of DigiCert as an employer.
What you need
- 2+ years customer success/relationship/account management experience in the Digital Security, SaaS or Software sector
- Experience with CRM tools such as MS Office Suite and Salesforce
- Ability to analyze complex situations and work cross-functionally towards a solution
- Strong organizational skills and very detail oriented
- Excellent written and verbal communications skills
Nice to have
- Previous experience with Sales Engineering, Customer Service, or other customer-facing roles
- Previous experience with project management / PMP, CAPM, or other Project Management certification
- Tertiary qualification
- Digital Security Industry certification
- Experience working with enterprise customers
What you get
- Competitive compensation and comprehensive benefits package
- Generous paid time off, including holidays and additional leave options
- Family-friendly leave policies, including maternity, paternity, and other supportive leave programs
- Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources
- Pension, life insurance, and income protection benefits (location dependent)
- Employee Assistance Program with 24/7 confidential support for employees and their families
Worth weighing
- No specific salary listed
- Role involves managing multiple accounts and resolving complex customer challenges
- Fast-paced, challenging environment may require strong adaptability
Summarised from DigiCert's posting. Read the full original.
Listed by DigiCert on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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