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Data Systems Analysts, Inc.

Help Desk Technician (Tier 3) Lead - ACWS

Data Systems Analysts, Inc. · Fort Dix, NJ

Posted 29 days ago

or apply directly on Data Systems Analysts, Inc.'s site. We never take the application ourselves.

Is this posting real?

This role has been open
29 days
Data Systems Analysts, Inc.'s roles stay open a median of 30 days
Reposted
No
Salary listed
No
0% of Data Systems Analysts, Inc.'s roles list one
Ghost-job risk at Data Systems Analysts, Inc.
moderate
8 stale, 4 reposted of 37 open
Hiring momentum
52 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Data Systems Analysts, Inc.'s own greenhouse board since 2026-08-03. Full hiring picture for Data Systems Analysts, Inc..

About this role

The Help Desk Technician (Tier 3) Lead provides advanced technical support for ACWS by resolving complex incidents and defects escalated from Tier 2. This role involves conducting root cause analysis, supporting production troubleshooting, maintaining ticket documentation, and coordinating with various stakeholders to ensure reliable mission operations.

Our read on this posting2.8out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Data Systems Analysts, Inc. as an employer.

What you need

  • Experience with Microsoft Copilot or an equivalent AI solution
  • Associate’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent relevant experience
  • CompTIA Security+ and AWS cloud engineering or architecture certification
  • 5+ years of experience providing enterprise help desk, service desk, application support, or production support for mission-critical systems
  • Experience performing Tier 3 technical troubleshooting for complex incidents, application defects, user access issues, workflow failures, integration issues, and production support escalations
  • Strong root cause analysis skills

Nice to have

  • Experience supporting Army, DoD, federal acquisition, contracting, financial, or other mission enterprise systems
  • Experience supporting Appian, low-code/no-code applications, Java-based services, APIs, databases, business intelligence tools, or cloud-hosted environments
  • Familiarity with DoD security requirements and secure incident handling
  • Experience developing SOPs, troubleshooting guides, and service improvement recommendations
  • Working knowledge of AI concepts for service desk improvement

What you get

  • Salary range of $100,000 — $110,000 USD

Worth weighing

  • No specific mention of remote work options
  • Requires active Secret Clearance
  • The salary is a good-faith estimate and may vary based on qualifications and experience

Summarised from Data Systems Analysts, Inc.'s posting. Read the full original.

Listed by Data Systems Analysts, Inc. on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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