or apply directly on Custom Computer Specialists's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 29 days Custom Computer Specialists's roles stay open a median of 31 days
- Reposted
- No
- Salary listed
- No 70% of Custom Computer Specialists's roles list one
- Ghost-job risk at Custom Computer Specialists
- high 7 stale, 1 reposted of 20 open
- Hiring momentum
- 35 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Custom Computer Specialists's own greenhouse board since 2026-08-03. Full hiring picture for Custom Computer Specialists.
About this role
The Help Desk Technician serves as the first point of contact for employees facing technology issues, providing Tier 1 support for various devices and applications. Responsibilities include onboarding and offboarding processes, maintaining asset inventory, and supporting telephony and ERP/CRM systems. The role involves both desk-side and remote support, with a focus on documenting incidents and resolutions in a ticketing system.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Custom Computer Specialists as an employer.
What you need
- 1–3 years of help desk / desktop support experience, or equivalent certifications
- Windows 11 and Microsoft 365 support experience
- Basic user account support - password resets, account lockouts, MFA assistance
- Basic connectivity troubleshooting - Wi-Fi, wired network, and printer issues at the user level
- Experience working in a ticketing system with documented case handling
- Clear written and verbal communication with non-technical users
Nice to have
- ManageEngine ServiceDesk / Endpoint Central experience
- Basic Exchange Online mailbox administration
- RingCentral or comparable cloud telephony administration
- Genuine interest in learning enterprise business applications (ERP/CRM) at the user-support level
- Experience supporting warehouse or manufacturing environments
What you get
- Competitive salaries
- Comprehensive benefits including medical and dental plans
- Company paid vision and short and long term disability plans
- Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
- 401K with employer match
- Tuition reimbursement
Worth weighing
- No salary listed
- Role primarily focused on Tier 1 support, which may limit exposure to advanced IT skills
- Experience with specific tools like ManageEngine is preferred but not mandatory
Summarised from Custom Computer Specialists's posting. Read the full original.
Listed by Custom Computer Specialists on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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