or apply directly on Credible's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 12 days Credible's roles stay open a median of 8 days
- Reposted
- No
- Salary listed
- No 17% of Credible's roles list one
- Ghost-job risk at Credible
- moderate 3 stale, 0 reposted of 12 open
- Hiring momentum
- 13 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Credible's own greenhouse board since 2026-08-03. Full hiring picture for Credible.
About this role
As a Client Success Specialist at Credible, you will engage with customers through phone, live chat, and email to address inquiries and provide tech support related to various financial products. Your role involves responding to a high volume of client inquiries, conducting outbound calls, identifying client needs, and collaborating with team members to enhance the customer experience. This position is focused on problem-solving and requires active listening to help clients make informed financial decisions.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Credible as an employer.
What you need
- Bachelor’s degree (preferred, but experience may be considered in place of a degree)
- 1-3 years of customer service experience, ideally in a high-volume call center environment
- Experience using CRM tools, like Salesforce (preferred)
- Highly proficient in basic computer software and navigation; including SaaS applications
Nice to have
- Patient, courteous, energetic, and empathetic; both on the phone and in writing
- Customer-focused; you understand what makes people tick and you want to help them succeed
- Good at spotting patterns; you notice when a lot of people are running into similar issues and you are excited to help us make that problem disappear
- Problem Solver; you enjoy troubleshooting and investigating client issues, using critical thinking skills and resources to develop solutions
- Team Oriented; you work well with others and enjoy being part of a larger team, helping and supporting others
What you get
- Compensation: $20.00 per hour
- Schedule: Customer Success is open 6 days a week, weekend and/or evening hours may be required.
Worth weighing
- This role can only sit in North Carolina, which may limit remote work options for candidates outside this location.
- The job involves responding to a high volume of inquiries, which may be challenging for some candidates.
- The compensation is hourly and may not be competitive compared to other roles in the industry.
Summarised from Credible's posting. Read the full original.
Listed by Credible on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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