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CreativeX

Customer Support Associate (Maternity Leave Cover)

CreativeX · London, England, United Kingdom

Posted about 2 months ago

or apply directly on CreativeX's site. We never take the application ourselves.

Is this posting real?

This role has been open
57 days
CreativeX's roles stay open a median of 82 days
Reposted
No
Salary listed
No
50% of CreativeX's roles list one
Ghost-job risk at CreativeX
high
7 stale, 0 reposted of 8 open
Hiring momentum
8 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-24

Measured from postings appearing on and disappearing from CreativeX's own greenhouse board since 2026-08-03. Full hiring picture for CreativeX.

About this role

As a Customer Support Associate at CreativeX, you will provide hands-on technical support to users, becoming a product expert and resolving queries via email or chat. Your role will involve triaging issues, collaborating with cross-functional teams, and contributing to process improvements while enhancing the client experience.

Our read on this posting3.2out of 5
benefits
4/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of CreativeX as an employer.

What you need

  • 1–3 years in a customer support or technical support role within a SaaS or tech-driven environment
  • Experience supporting enterprise-level customers or working in high-volume support queues
  • Demonstrated ability to operate with urgency and accountability
  • Proven intellectual curiosity, proactive mindset, and strong problem-solving skills
  • Excellent written and verbal communication skills, with an ability to distill complex issues into clear updates
  • Familiarity with support and ticketing systems (e.g., Zendesk, Intercom, JIRA)

Nice to have

  • Experience working at a Series A or B startup is a strong plus

What you get

  • Private Medical Insurance and Health Cash Plan (UK)
  • Generous time off + bank holidays
  • Education budget to be used for individual learning experiences or grouped with your team for joint learning
  • Annual subscription to Calm and Headspace for your mental wellbeing
  • Monthly coaching to talk to a trained professional about career goals, relationships, and personal development
  • Competitive salary and commission plan including stock options

Worth weighing

  • Maternity leave cover role with a defined end date
  • No visa sponsorship available
  • Fast-paced, high-growth environment may involve ambiguity

Summarised from CreativeX's posting. Read the full original.

Listed by CreativeX on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

More roles at CreativeX

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