Senior Director of Platform Adoption
Convoso · Woodland Hills, CA
Posted 27 days ago · $150,000 - $175,000
or apply directly on Convoso's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 27 days Convoso's roles stay open a median of 28 days
- Reposted
- No
- Salary listed
- Yes 80% of Convoso's roles list one
- Ghost-job risk at Convoso
- high 2 stale, 0 reposted of 5 open
- Hiring momentum
- 10 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Convoso's own greenhouse board since 2026-08-03. Full hiring picture for Convoso.
About this role
The Senior Director of Platform Adoption at Convoso is responsible for maximizing customer value across the company's client base, focusing on high-impact engagement with top-tier accounts and at-risk clients. This role involves auditing and redesigning onboarding processes, implementing client health scoring frameworks, and collaborating with various internal teams to enhance platform usage and drive revenue retention. The position requires a blend of strategic oversight and hands-on client interaction, ensuring successful adoption of Convoso's AI-powered contact center solutions.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Convoso as an employer.
What you need
- 8+ years of experience in Customer Success, Client Services, Account Management, or Operations leadership
- Direct experience managing operations within an outbound call center
- Deep understanding of outbound call-center operations, including day-to-day processes, challenges, KPIs, and workflows
- Demonstrated track record of owning and improving retention, NRR, or similar revenue-retention metrics
- Strong process-improvement orientation; experience redesigning onboarding, implementation, or operational workflows
- Excellent executive presence and consultative skills; comfortable advising senior stakeholders at top-tier accounts
Nice to have
- Experience designing internal coaching, enablement, or 'bench' talent-development programs
What you get
- Competitive compensation package
- Stock options
- 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
- Affordable Vision plan and optional FSA
- PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
- Your birthday off
Worth weighing
- Base salary range is $150,000 - $175,000, which may vary based on geography and candidate experience
- Role involves significant client interaction, which may require extensive travel or flexible hours
- Focus on operational rigor and process redesign may not appeal to candidates seeking a purely strategic role
Summarised from Convoso's posting. Read the full original.
Listed by Convoso on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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