or apply directly on ConnectWise's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 15 days ConnectWise's roles stay open a median of 34 days
- Reposted
- No
- Salary listed
- No 0% of ConnectWise's roles list one
- Ghost-job risk at ConnectWise
- high 22 stale, 3 reposted of 55 open
- Hiring momentum
- 81 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from ConnectWise's own greenhouse board since 2026-08-03. Full hiring picture for ConnectWise.
About this role
The Software Support Specialist II at ConnectWise is responsible for assisting partners with product issues and questions, ensuring they have a positive experience with the software. This role involves troubleshooting, documenting findings, and collaborating with cross-functional teams to resolve issues. The specialist will also manage support cases, provide guidance to junior team members, and contribute to the knowledge base.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of ConnectWise as an employer.
What you need
- Hands-on experience with SentinelOne, Bitdefender, and Remote Monitoring & Management (RMM) tools
- Troubleshooting in Windows workstation and server environments
- Ability to multitask and change focus at a moment’s notice
- Must be proactive, self-motivated and attentive to detail
- Ability to work independently on projects and processes with general supervision
- Strong customer service skills
Nice to have
- Basic understanding of IT, Professional Services, Customer Relationship Management (CRM), and Enterprise Resource Planning (ERP) markets
- 1+ years of experience working in a technical service-oriented position
- 1+ years troubleshooting Windows and Linux servers
Worth weighing
- No salary listed
- Role involves significant interaction with partners, which may require strong interpersonal skills
- The position may require handling complex issues and escalations, indicating a potentially high-pressure environment
Summarised from ConnectWise's posting. Read the full original.
Listed by ConnectWise on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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