or apply directly on ConnectWise's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 14 days ConnectWise's roles stay open a median of 34 days
- Reposted
- No
- Salary listed
- No 0% of ConnectWise's roles list one
- Ghost-job risk at ConnectWise
- high 22 stale, 3 reposted of 55 open
- Hiring momentum
- 81 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from ConnectWise's own greenhouse board since 2026-08-03. Full hiring picture for ConnectWise.
About this role
The Software Support Specialist II at ConnectWise is responsible for assisting partners with diagnosing and resolving product issues. This role involves troubleshooting, documenting findings, and providing high-quality support through various communication channels. The specialist also engages with cross-functional teams to identify opportunities for partners and contributes to the knowledge base.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of ConnectWise as an employer.
What you need
- Hands-on experience with SentinelOne, Bitdefender, and Remote Monitoring & Management (RMM) tools
- Troubleshooting in Windows workstation and server environments
- Ability to multitask and change focus at a moment’s notice
- Must be proactive, self-motivated and attentive to detail
- Ability to work independently on projects and processes with general supervision
- Strong customer service skills
Nice to have
- Basic understanding of IT, Professional Services, Customer Relationship Management (CRM), and Enterprise Resource Planning (ERP) markets
- 1+ years of experience working in a technical service-oriented position
- 1+ years troubleshooting Windows and Linux servers
Worth weighing
- No salary listed
- Role involves high attention to detail and multitasking
- Support role may involve dealing with complex issues and escalations
Summarised from ConnectWise's posting. Read the full original.
Listed by ConnectWise on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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