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‎ConnectWise

Director, Customer Marketing

‎ConnectWise · US - Remote

Posted 13 days ago

or apply directly on ‎ConnectWise's site. We never take the application ourselves.

Is this posting real?

This role has been open
13 days
‎ConnectWise's roles stay open a median of 34 days
Reposted
No
Salary listed
No
0% of ‎ConnectWise's roles list one
Ghost-job risk at ‎ConnectWise
high
22 stale, 3 reposted of 55 open
Hiring momentum
81 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from ‎ConnectWise's own greenhouse board since 2026-08-03. Full hiring picture for ‎ConnectWise.

About this role

The Director of Customer Marketing at ConnectWise will lead the strategy and execution of customer retention, expansion, adoption, and lifecycle engagement initiatives. This role involves collaborating across departments to create signal-driven marketing programs that enhance customer experiences and drive revenue growth. The director will also build and manage a customer marketing team focused on achieving measurable outcomes related to customer success and engagement.

Our read on this posting2.8out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of ‎ConnectWise as an employer.

What you need

  • Experience building customer marketing, lifecycle marketing, adoption, or retention programs in a B2B SaaS environment
  • Strong cross-functional instincts with success in partnering with Customer Success, Product, Revenue Operations, and Demand Generation teams
  • Experience developing signal-based marketing programs using customer health scores, product usage data, and engagement signals
  • Proven track record of driving measurable retention, adoption, expansion, or net revenue retention outcomes
  • Strong analytical mindset with experience owning metrics tied to customer growth, retention, adoption, or expansion revenue
  • Ability to thrive in ambiguity and build scalable programs and processes

Nice to have

  • Experience in MSP, channel, subscription-based SaaS, or PE-backed software organizations
  • Experience with customer lifecycle marketing, customer adoption, renewal strategies, or customer growth programs

Worth weighing

  • 15-25% travel required
  • Role may involve ambiguity in a growing organization
  • No specific salary or benefits listed in the posting

Summarised from ‎ConnectWise's posting. Read the full original.

Listed by ‎ConnectWise on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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