Patient Connection Manager
Concert Health · USA - Remote
Posted about a month ago · $75,000 - $115,000
or apply directly on Concert Health's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 33 days Concert Health's roles stay open a median of 43 days
- Reposted
- No
- Salary listed
- Yes 100% of Concert Health's roles list one
- Ghost-job risk at Concert Health
- high 5 stale, 0 reposted of 12 open
- Hiring momentum
- 14 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Concert Health's own greenhouse board since 2026-08-03. Full hiring picture for Concert Health.
About this role
The Patient Connection Manager is responsible for overseeing the Patient Connection team to ensure a high-quality patient experience. This role involves managing daily operations, optimizing workflows, setting performance targets, and developing team members. The manager will also collaborate with other departments to improve processes and patient interactions.
- benefits
- 5/5
- freshness
- 3/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Concert Health as an employer.
What you need
- Minimum of 2-3 years leading a patient connection, patient access, call center, or similarly metrics-driven, high-volume operations team
- Demonstrated ability to build and design workflows from the ground up
- Strong working knowledge of call center performance metrics
- Experience in remote patient care or population health program management
- Strong understanding of connected technologies such as Electronic Health Records (EHR) software
- Proactive, empathetic, and possess strong communication skills
Nice to have
- Behavioral Health or direct patient care experience
- Medical documentation experience
- Medical scheduling experience
- Healthcare billing or revenue cycle operations experience
What you get
- 100% remote with employer supplied computer equipment
- $50.00/month non-taxable remote stipend
- Work/life balance with 10 paid holidays, sick time, and flexible PTO plans
- Medical, Dental, and Vision plans effective on the first day of employment
- First Stop Health to medically enrolled members and their immediate family members for FREE
- Employer paid Short Term Disability and Long Term Disability plans
Worth weighing
- Remote management experience is crucial as the team operates remotely
- The role involves significant responsibility for team performance and patient experience
- Salary range provided, but no specific details on how compensation is determined or adjusted
Summarised from Concert Health's posting. Read the full original.
Listed by Concert Health on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.