Senior Director, Software Engineering
Collective Health · San Francisco, CA | Lehi, UT | Plano, TX
Posted 29 days ago
or apply directly on Collective Health's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 29 days Collective Health's roles stay open a median of 40 days
- Reposted
- No
- Salary listed
- No 0% of Collective Health's roles list one
- Ghost-job risk at Collective Health
- high 2 stale, 1 reposted of 4 open
- Hiring momentum
- 27 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Collective Health's own greenhouse board since 2026-08-03. Full hiring picture for Collective Health.
About this role
The Senior Director of Member Experience Engineering at Collective Health will lead the engineering strategy and execution for member digital experiences, advocate tooling, and contact center technologies. This role focuses on leveraging AI to enhance member support and reduce operational costs while ensuring a seamless user experience across web and mobile platforms. The director will also be responsible for building and mentoring a team, collaborating with cross-functional partners, and reporting to executive leadership.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Collective Health as an employer.
What you need
- 15+ years in software engineering
- 5+ years leading engineering teams
- Proven ownership of large-scale, member- or customer-facing web and mobile products
- Contact center/customer support technology experience
- Hands-on familiarity with CCaaS platforms, telephony/IVR, and agent-assist tooling
- Applied AI/ML fluency, especially using LLMs/GenAI
Nice to have
- Healthcare, health-benefits, insurance, or other regulated-industry experience
- Experience running a vendor selection and migration for a major contact-center or AI platform
- Background scaling both customer-facing product engineering and internal operational tooling in the same org
What you get
- 1,000,000 stock options
- Health insurance
- 401k
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Worth weighing
- Hybrid position requiring in-office presence two days per week
- Pay varies by geographic location and experience
- No specific mention of salary for the role outside of ranges by location
Summarised from Collective Health's posting. Read the full original.
Listed by Collective Health on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.