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Coinbase

Social Support Specialist I

Coinbase · Manila, Philippines

Posted 21 days ago

or apply directly on Coinbase's site. We never take the application ourselves.

Is this posting real?

This role has been open
21 days
Coinbase's roles stay open a median of 45 days
Reposted
No
Salary listed
No
0% of Coinbase's roles list one
Ghost-job risk at Coinbase
low
0 stale, 5 reposted of 219 open
Hiring momentum
265 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Coinbase's own greenhouse board since 2026-08-03. Full hiring picture for Coinbase.

About this role

As a Social Support Specialist I at Coinbase, you'll be the frontline voice engaging with customers on social media platforms like X, Instagram, and Facebook. Your responsibilities include resolving customer inquiries through direct messages, drafting public replies for approval, and educating customers about Coinbase products and services. You'll work in a fast-paced environment, managing high volumes of interactions while ensuring brand safety and compliance with established protocols.

Our read on this posting2.8out of 5
benefits
2/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Coinbase as an employer.

What you need

  • 2+ years in public social support, community management, or social CX in a regulated or high-visibility industry (fintech, financial services, crypto)
  • Demonstrated ability to handle customers across DMs, public replies, and mentions with proven high-judgment, concise written communication adapted for short-form social content
  • Hands-on experience triaging social volume by risk and visibility, moving conversations to DM when needed, and managing cases end-to-end within SLA-driven workflows
  • Working proficiency with social engagement platforms (e.g., Sprinklr), ticketing systems (e.g., Salesforce Service Cloud, JIRA), and LLM/AI-powered support tools (copilots, chatbots, workflow automation)
  • Familiarity with cryptocurrency concepts and willingness to develop deep product knowledge in a fast-changing regulatory and market environment
  • Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

What you get

  • Annual base salary range: ₱638,600 PHP
  • Bonus eligibility
  • Medical, dental, and vision benefits

Worth weighing

  • Role operates on a 24/7 rolling roster, which may require flexible working hours
  • High-volume customer engagement may lead to a fast-paced and intense work environment
  • No specific details on career advancement opportunities or training programs mentioned

Summarised from Coinbase's posting. Read the full original.

Listed by Coinbase on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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