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Coinbase

Manager, WFM Operations

Coinbase · Remote - USA

Posted 8 days ago

or apply directly on Coinbase's site. We never take the application ourselves.

Is this posting real?

This role has been open
8 days
Coinbase's roles stay open a median of 45 days
Reposted
No
Salary listed
No
0% of Coinbase's roles list one
Ghost-job risk at Coinbase
low
0 stale, 5 reposted of 219 open
Hiring momentum
265 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Coinbase's own greenhouse board since 2026-08-03. Full hiring picture for Coinbase.

About this role

As a Senior Manager of Workforce Management at Coinbase, you will lead the transformation of workforce management into a strategic, AI-informed capability within the Customer Experience team. Your responsibilities will include capacity planning, workforce forecasting, and cost modeling, while collaborating with various departments to ensure alignment on workforce strategies and regulatory readiness. You will also design staffing plans that balance service levels and operational efficiency, and drive strategic initiatives across customer operations.

Our read on this posting3.4out of 5
benefits
2/5
freshness
5/5
career value
5/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Coinbase as an employer.

What you need

  • 5+ years in senior Workforce Management, Operations, or Strategic Workforce Planning roles with direct accountability for regulated or compliance-driven operations in financial services or fintech
  • Demonstrated ability to build partnerships, drive alignment, and influence decisions across Finance, Legal, Compliance, Ops, and senior leadership without positional authority
  • Expertise in capacity planning, forecasting, and scenario modeling in complex back-office environments, including designing staffing models that incorporate AI/automation-driven productivity assumptions
  • Experience operating in or transitioning a team toward an AI-informed workforce model where AI agents contribute to operational output
  • Proficiency with modern WFM platforms (e.g., Assembled or comparable), BI tools (e.g., Looker, Hex), and sufficient SQL fluency to independently query and validate workforce data
  • Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

What you get

  • Base salary range: $185,915 — $195,700 USD
  • Total compensation may also include equity and bonus eligibility
  • Benefits (medical, dental, vision, 401(k))

Worth weighing

  • Remote-first but requires quarterly in-person working sessions
  • High-pressure environment with a focus on pushing limits
  • Candidates may submit a maximum of 3 applications within a 6-month period

Summarised from Coinbase's posting. Read the full original.

Listed by Coinbase on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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