PitchMeAI Jobs
Coinbase

Customer Support Supervisor

Coinbase · Manila, Philippines

Posted about 2 months ago

or apply directly on Coinbase's site. We never take the application ourselves.

Is this posting real?

This role has been open
59 days
Coinbase's roles stay open a median of 82 days
Reposted
No
Salary listed
No
0% of Coinbase's roles list one
Ghost-job risk at Coinbase
high
219 stale, 5 reposted of 219 open
Hiring momentum
265 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-24

Measured from postings appearing on and disappearing from Coinbase's own greenhouse board since 2026-08-03. Full hiring picture for Coinbase.

About this role

As a Customer Support Supervisor at Coinbase, you will lead a team of support agents to provide exceptional service to customers via phone, messaging, and email. Your responsibilities include managing team performance metrics, coaching agents, collaborating with cross-functional teams, and driving initiatives to enhance customer experience. This role requires flexibility for 24/7 operations and is based in Manila, Philippines.

Our read on this posting2.8out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Coinbase as an employer.

What you need

  • 6+ years in customer support, financial services, or technology operations
  • At least 3 years directly managing frontline teams in a metrics-driven environment
  • Demonstrated success improving team KPIs (e.g., CSAT, FCR, AHT) with specific, quantifiable results
  • Proficiency with support operations tooling such as Salesforce Service Cloud, workforce management platforms, QA tools, and BI dashboards (e.g., Looker)
  • Availability to work shifts including weekends and non-standard hours for 24/7 coverage
  • Utilizes generative AI responsibly, maintaining human oversight

What you get

  • Target annual base salary range: ₱1,591,400 PHP
  • Total compensation may include equity and bonus eligibility and benefits (including medical, dental, and vision)

Worth weighing

  • Shift flexibility required for 24/7 coverage
  • Intense work environment may not suit everyone
  • Remote-first but requires in-person quarterly sessions

Summarised from Coinbase's posting. Read the full original.

Listed by Coinbase on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

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