PitchMeAI Jobs
Coinbase

Customer Support Supervisor

Coinbase · Manila, Philippines

Posted 22 days ago

or apply directly on Coinbase's site. We never take the application ourselves.

Is this posting real?

This role has been open
22 days
Coinbase's roles stay open a median of 45 days
Reposted
No
Salary listed
No
0% of Coinbase's roles list one
Ghost-job risk at Coinbase
low
0 stale, 5 reposted of 219 open
Hiring momentum
265 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Coinbase's own greenhouse board since 2026-08-03. Full hiring picture for Coinbase.

About this role

As a Customer Support Supervisor at Coinbase, you will lead a team of support agents to provide exceptional service to customers via phone, messaging, and email. Your responsibilities include managing team performance metrics, coaching agents, collaborating with cross-functional teams, and driving initiatives to enhance customer experience. This role requires flexibility for 24/7 operations and is based in Manila, Philippines.

Our read on this posting2.8out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Coinbase as an employer.

What you need

  • 6+ years in customer support, financial services, or technology operations
  • At least 3 years directly managing frontline teams in a metrics-driven environment
  • Demonstrated success improving team KPIs (e.g., CSAT, FCR, AHT) with specific, quantifiable results
  • Proficiency with support operations tooling such as Salesforce Service Cloud, workforce management platforms, QA tools, and BI dashboards (e.g., Looker)
  • Availability to work shifts including weekends and non-standard hours for 24/7 coverage
  • Utilizes generative AI responsibly, maintaining human oversight

What you get

  • Target annual base salary range: ₱1,591,400 PHP
  • Total compensation may include equity and bonus eligibility and benefits (including medical, dental, and vision)

Worth weighing

  • Shift flexibility required for 24/7 coverage
  • Intense work environment may not suit everyone
  • Remote-first but requires in-person quarterly sessions

Summarised from Coinbase's posting. Read the full original.

Listed by Coinbase on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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