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Coinbase

Concierge Specialist IV

Coinbase · Hybrid - London, UK

Posted about 3 months ago

or apply directly on Coinbase's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Coinbase's roles stay open a median of 80 days
Reposted
No
Salary listed
No
0% of Coinbase's roles list one
Ghost-job risk at Coinbase
high
192 stale, 5 reposted of 219 open
Hiring momentum
265 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-22

Measured from postings appearing on and disappearing from Coinbase's own greenhouse board since 2026-08-03. Full hiring picture for Coinbase.

About this role

As a Concierge Specialist IV at Coinbase, you will manage relationships with high-value customers, ensuring they receive personalized service and support across all products. Your role involves resolving complex issues, mentoring junior agents, and driving improvements in customer satisfaction and product adoption. You will also collaborate with various teams to enhance processes and address customer feedback.

Our read on this posting2.0out of 5
benefits
1/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Coinbase as an employer.

What you need

  • 4+ years of experience in customer success, account management, or high-touch client advisory roles within financial services, fintech, or crypto
  • Professional fluency in both Mandarin and English
  • Demonstrated ability to independently manage a portfolio of high-value client relationships
  • Currently holds or has previously held a CISI Investment Operations Certificate (IOC), or willingness to obtain
  • Able and willing to support on-call coverage and manage escalations outside normal working hours
  • Utilizes generative AI responsibly to improve workflow efficiency

What you get

  • Target annual base salary range of £52,920 — £58,800 GBP
  • Total compensation may include equity and bonus eligibility and benefits (including medical, dental, and vision)

Worth weighing

  • Intense work environment with high expectations
  • On-call coverage required, including weekends
  • Remote-first company with quarterly in-person sessions
  • Requires familiarity with derivatives products

Summarised from Coinbase's posting. Read the full original.

Listed by Coinbase on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.

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