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Coinbase

Capacity Planning Lead

Coinbase · Hybrid - Bangalore, India

Posted about 3 months ago

or apply directly on Coinbase's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Coinbase's roles stay open a median of 80 days
Reposted
No
Salary listed
No
0% of Coinbase's roles list one
Ghost-job risk at Coinbase
high
192 stale, 5 reposted of 219 open
Hiring momentum
265 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-22

Measured from postings appearing on and disappearing from Coinbase's own greenhouse board since 2026-08-03. Full hiring picture for Coinbase.

About this role

As a Capacity Planning Lead at Coinbase, you will be responsible for developing and managing capacity plans that align with customer demand in the consumer support operation. Your role will involve analyzing volume trends, staffing requirements, and operational flexibility, while collaborating with various teams to ensure effective staffing and service levels. You will also utilize AI tools to enhance planning processes and communicate capacity-related insights to stakeholders.

Our read on this posting2.0out of 5
benefits
1/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Coinbase as an employer.

What you need

  • Minimum 4 years of relevant experience in Workforce Management, with demonstrated expertise in capacity planning and forecasting
  • Proven ability to build and maintain capacity models, with strong proficiency in Excel and/or Google Sheets; experience with WFM platforms (e.g., Assembled or comparable)
  • Experience working across multiple support channels and planning for both FTE and vendor/BPO workforces
  • Ability to work with large datasets to identify trends, model scenarios, and translate quantitative outputs into clear operational recommendations
  • Strong analytical skills with a data-driven approach to workforce decision-making
  • Excellent written and verbal communication skills, with the ability to clearly convey capacity risks and staffing plans to operational and cross-functional stakeholders

Nice to have

  • Experience with BI tools such as Looker
  • SQL experience
  • Familiarity with agentic or AI-assisted planning tools
  • Experience in tech or fintech

What you get

  • Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision)

Worth weighing

  • No salary listed beyond the range provided
  • The role involves significant collaboration across multiple teams, which may require strong interpersonal skills
  • The position is hybrid, requiring some in-person attendance for quarterly sessions

Summarised from Coinbase's posting. Read the full original.

Listed by Coinbase on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.

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